Welcome to silversparrow.co.uk. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Silver Sparrow’s relationship with you in relation to this website.

Ordering

When you place an Order for a product through our website, you agree to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automated confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email.

If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

Silversparrow.co.uk may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled by Silver Sparrow, any payment made for the Products will be refunded in full. This does not affect your statutory rights.

Delivery

Silver Sparrow delivers to all UK destinations. You will be notified of the delivery costs automatically before you submit your card details. Silversparrow.co.uk aims to deliver Products within 2-5 working days in most circumstances. We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by email and we will try and ensure that you receive your order as quickly as possible.

Delivery Service

Silversparrow.co.uk will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services. The deliveries shall be made using standard mail services across the UK. Wherever possible we have ensured that the packaging is appropriate to easily fit into standard letter-slots.

Returns

We understand you may not be fully satisfied with your purchase. Simply write to us at returns@silversparrow.co.uk and we'll do the rest.

We aim to keep the process as simple as possible. These terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible.

We will make the refund directly to the card used to make the payment within 30 days or earlier once we have inspected the returned product and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will have to pay for the return postage of the products.

Cancellation policy

Since orders are despatched promptly, we are unable to cancel orders after you have received your order confirmation email.

Non returnable/ Non refundable products

All products that are ‘On Sale’ or under any kind of ‘Offer’ are non-returnable. All offers are available while stocks last.

Incorrect/ Damaged product

At Silver Sparrow we select and package the products carefully to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return it to us within 30 days of receipt. Please contact us at returns@silversparrow.co.uk and mention your order no. in the subject line.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

Product Description

Silversparrow.co.uk has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on the website or contact us for exact sizes.

Due to the handcrafted nature of our products, subtle variations in colour shade, design or size may occur from piece to piece.

We aim to keep silversparrow.co.uk as up to date as possible but cannot guarantee that any particular product will always be available. 

Prices

Prices are quoted on silversparrow.co.uk in GBP (Great British Pounds). You must pay for your Order before it is delivered. You can do so by a credit card or debit card. Prices and availability of products are subject to change without notice.

We always try to make sure that the prices on silversparrow.co.uk are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. This does not affect your statutory rights.

Privacy Notice

Please check our privacy policy.

Security

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the order.

Conditions of Use

You may use silversparrow.co.uk for private and personal non-commercial use only - i.e. to view and print portions of silversparrow.co.uk for the sole purpose of placing orders. The materials on silversparrow.co.uk may not be used for any other purpose.

Silver Sparrow does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on silversparrow.co.uk.

Copyrights

The copyright in silversparrow.co.uk and the content of all the software, web site and pages relating to the silversparrow.co.uk web site is owned by Silver Sparrow unless otherwise specified and may not be used, copied or altered without our expressed consent.

Copyright extends to the design, all photographs, marketing material and the look and feel of silversparrow.co.uk.

Licence and Site Access

Because of the nature of Internet, silversparrow.co.uk provides and maintains this website "as is", "as available" basis and makes no promise that use of silversparrow.co.uk will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Reaching Us

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at hello@silversparrow.co.uk.